Sunday, September 28, 2008

Travel peeve #3

This blogger grumbled about this once before when it appeared that in the Denver airport the nice monitors placed everywhere for the convenience of the traveling public seemed not to be used to their full extent (in that long after the flight had arrived the baggage claim information for the flight was not updated for the traveler to know at which carousel to pick up his/her bag).

Well in July this blogger flew into San Antonio. The flight arrived on time at 3:40 p.m. and everyone deplaned and went to pick up their luggage. At 4:00 p.m. when this photo was taken the flight status was still 'On time' (rather than 'Arrived') and there was no information re which carousel the bags would emerge on. In fact twenty minutes later, at 4:20 p.m., when the bags had emerged and this blogger had picked up his checked luggage and was ready to head out to 'Ground transportation' he looked at the monitor and it still had not been updated.

OK, so two is admittedly a small N, but this blogger wonders why this issue? It would seem that the process should be automated in some fashion and high reliability...

Travel peeve #2 - March 21st
Travel peeve #1 - March 21st