The May 20th, 2008 blog entry, 'Dabba dabba... done,' referenced the amazing work done by the Mumbai dabbawallas, who reunite over two hundred thousand workers with their home-cooked lunches every day. The article Mumbai Markings Enhance Service Design' and 'Decoding the Dabbawalla Iconography' help explain how this gets done with better than six sigma accuracy despite the low-literacy or illiteracy of the workers involved...
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