Is there anything as annoying as technology gone bad? This blogger recently bought a new computer, which came with Works 9.0 pre-installed. Needing the Office suite (Word and Excel mostly) for work-related documents, the store sold me a Microsoft Office Standard 2007 Upgrade pack, "for existing users of one of the Microsoft products listed on the side panel" i.e. Microsoft Works 6.0 or higher. All well and good.
OK, got home, and tried to install. Hmm, it won't work. Turns out that people with Works 9 have to download and run a program from Microsoft if they have Works 9.0 because of a known bug.... This is very nicely explained and easily found in the Knowledge base - KB843290. OK, so I download and run the program. Hmm, it won't work because it is looking for a file that does not exist on the computer. It helpfully prompts me to insert my Works installation CD. Fabulous, except that I don't have this as the Works came pre-installed (and no one provides CDs when you buy a computer anymore!) Impasse. Googling for the file brings no joy!
One online suggestion is to go and buy the Works package. Having just sprung a considerable amount for the hardware this blogger is not particularly inclined to re-pay for software he already has bought, so back to search. Finally, eureka, stumbles upon the answer. Apparently what you can do is a) Download the trial edition of Office 2007, and b) apply the upgrade. Tada!! Fixed and ready to roll... Begs the question as to why this has to be so complicated (and, no, don't suggest that switching to a Mac will result in computer nirvana!)
OK, got home, and tried to install. Hmm, it won't work. Turns out that people with Works 9 have to download and run a program from Microsoft if they have Works 9.0 because of a known bug.... This is very nicely explained and easily found in the Knowledge base - KB843290. OK, so I download and run the program. Hmm, it won't work because it is looking for a file that does not exist on the computer. It helpfully prompts me to insert my Works installation CD. Fabulous, except that I don't have this as the Works came pre-installed (and no one provides CDs when you buy a computer anymore!) Impasse. Googling for the file brings no joy!
One online suggestion is to go and buy the Works package. Having just sprung a considerable amount for the hardware this blogger is not particularly inclined to re-pay for software he already has bought, so back to search. Finally, eureka, stumbles upon the answer. Apparently what you can do is a) Download the trial edition of Office 2007, and b) apply the upgrade. Tada!! Fixed and ready to roll... Begs the question as to why this has to be so complicated (and, no, don't suggest that switching to a Mac will result in computer nirvana!)
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